Cancellation & refund policy
Applies to Missional AI Global Summit registrations (including MAI SFO27, 30 March – 1 April 2027, Hyatt Regency SFO) and other Missional AI gatherings, unless a specific event page states otherwise.
1. Cancellation schedule
| Notice received | Refund |
|---|---|
| 30+ days before the event start date | Full refund, minus a $50 administrative fee |
| 14–29 days before the event start date | 50% refund |
| Fewer than 14 days before the event start date | No refund |
| No-show (did not cancel, did not attend) | No refund |
Cancellation requests must be submitted in writing to support@missional.ai. The timestamp of the written request determines which tier applies, not the date the refund is processed.
Refunds are issued to the original payment method. Please allow up to one full billing cycle for the refund to appear.
2. Hotel-linked registration rates
Some registrations are offered at a reduced rate — for MAI SFO27 on condition that the attendee holds a booking in the official Missional AI room block at the Hyatt Regency SFO. The reduction is a discount on your registration. Your room is booked with, and paid to, the hotel; Missional AI does not hold, charge, or refund hotel costs.
Your hotel booking. Rooms are subject to the hotel's own cancellation terms, set by the hotel and shown to you when you book. Cancelling a room is a matter between you and the hotel.
If you cancel your room but keep your registration. The discount was conditional on that booking, so it no longer applies. We will invoice you for the $100 difference, or you may cancel your registration under the schedule in section 1. Rooms booked outside the official room-block link do not qualify for the discount.
If you cancel your registration. Refunds are calculated under section 1 on the amount you actually paid — a registration bought at $399 is refunded against $399, not $499. Cancelling your registration does not cancel your hotel booking; you must do that with the hotel directly.
Deadlines are unaffected. Changing or cancelling a hotel booking does not extend the refund deadlines in section 1.
3. Free substitutions, anytime
You may transfer your registration to a colleague at no charge, at any time up to the event start date — including after the refund window above has closed. This is the recommended path if you can no longer attend and the refund deadline has passed. To arrange a substitution, email support@missional.ai with the new attendee's name and contact details.
4. Extenuating circumstances
We recognise that serious illness, family emergencies, and comparable circumstances can arise close to an event. In these cases you may request an exception to the standard schedule by emailing support@missional.ai with a brief explanation and, where possible, supporting documentation. Exceptions are considered case by case at Missional AI's discretion and are not guaranteed.
5. If Missional AI cancels or postpones the event
If we cancel or postpone a gathering, registered attendees will be offered, at their choice:
- a full refund, or
- a full credit toward a future Missional AI event, valid for 12 months from the original event date.
Missional AI is not responsible for travel, lodging, or other costs incurred in connection with a cancelled or postponed event. We recommend holding off on non-refundable travel bookings until closer to the event date.
6. Contact
Questions about this policy, or requests for cancellation, substitution, or an exception, should go to support@missional.ai.
This policy may be updated between events. The version in effect is the one published on the registration page at the time of your purchase.